ANTHONY ALONSO

CYBERSECURITY
NETWORKING
CODING

This knowledge base documents real-world implementations of networking, cybersecurity, and hosting concepts through hands-on projects and structured technical breakdowns.

VIEW PROJECTS

CURRICULUM VITAE

MY EXPERTISE IN IT

I'm an experienced IT professional skilled in key areas such as network operations and high-level technical support. My core strength is my proven ability to tackle and resolve complex technical challenges, helping organizations implement more robust, resilient solutions.

Certifications

INE Junior Penetration Tester | CompTIA Security+ | Google Cybersecurity Professional Certificate

Technical Skills

Networking:

ARP • DHCP/DNS • ICMP • SSH • TCP/IP • VLANs • VoIP • Layer 1-3 Troubleshooting • Switching & Routing • Cisco Unified Communications Manager (CUCM) • HP Aruba Switching • Versa Director SD-WAN

Security Operations:

Multi-Factor Authentication (MFA) • Access Provisioning • Incident Triage • Log Analysis • Network Segmentation • Active Directory • Identity and Access Management (IAM) • SIEM Monitoring

Security Tools:

Burp Suite • Metasploit • Wireshark

Infrastructure & Support:

Endpoint Provisioning • ISP Connectivity Troubleshooting • POS Systems Support • Azure Virtual Desktop (AVD) • VMware / Omnissa Horizon

Monitoring / ITSM:

ServiceNow • SolarWinds

Projects / Labs

Enterprise Homelab & Network Security Platform

pfSense, Wazuh, Snort, WireGuard, NGINX, Linux, VLANs

  • Built and secured a multi-segment homelab environment using pfSense with VLAN isolation, DHCP management, firewall policies, and hardened administrative controls.
  • Implemented IDS/IPS monitoring with Snort and centralized log analysis using Wazuh SIEM.
  • Configured WireGuard VPN for secure remote network access.
  • Deployed and hardened Linux-based NGINX infrastructure across local and cloud-hosted environments.
  • Integrated firewall, endpoint, and web server logs into centralized monitoring dashboards.

Threat Intelligence Dashboard

Python, JavaScript, HTML/CSS, JSON, RSS Processing

  • Developed a cybersecurity dashboard aggregating threat intelligence feeds, CVEs, breach reports, and security news.
  • Built a Python backend to collect, process, and normalize RSS feed data into searchable JSON datasets.
  • Created a responsive frontend with filtering, tagging, and keyword-based threat categorization.

Python Automation & Desktop Utilities

Python, Tkinter, PowerShell, File Processing

  • Developed desktop utilities for workflow automation, metadata processing, and media management.
  • Built GUI-based tools supporting drag-and-drop workflows, recursive file operations, and persistent settings.
  • Automated Windows service management and application launching through PowerShell integration.

Work History

GTS Security Specialist

Bath & Body Works

March 2025 - Present

  • Troubleshot network issues involving switches, routers, modems, wireless networks, and ISP connectivity across distributed locations.
  • Helped maintain network availability through Layer 1–3 troubleshooting, connectivity validation, and root cause analysis.
  • Supported Cisco Communications Manager device provisioning and validated VoIP endpoint connectivity within segmented network environments.
  • Assisted with troubleshooting and validation of structured cabling, patching, and edge connectivity to support operational resilience and service continuity.
  • Collaborated with vendors, ISP integrators, field technicians, and international support teams to resolve network, software, and infrastructure incidents.
  • Assisted with network operations by validating VLAN assignments, device connectivity, and proper network segmentation for phones, alarm panels, and endpoint devices.
  • Supported identity and access management processes through privileged user verification, MFA troubleshooting, password resets, and application access administration.
  • Supported secure remote access by diagnosing issues in Azure Virtual Desktop and VMware/Omnissa VDI environments.
  • Performed incident triage and escalation for infrastructure, access, and server-related issues, coordinating with appropriate internal support and hosting teams.
  • Applied security-minded troubleshooting practices while supporting access control, connectivity issues, and distributed infrastructure operations.
  • Supported distributed environments across 1,789 retail locations.
  • Configured and provisioned endpoint and POS systems, including network-connected peripherals, with emphasis on secure and reliable operation.
  • Reviewed and worked ticket queues to identify actionable resolutions, support incident response workflows, and improve time to resolution.

IT Support Specialist

Tailored Brands

August 2022 - December 2024

  • Efficiently identified and resolved technical issues, ensuring timely and thorough solutions to minimize disruptions.
  • Collaborated cross-functionally with teams across the organization to facilitate the seamless rollout of new equipment, software, and procedures.
  • Supported senior team members in analyzing recurring issues and developing proactive solutions to reduce ticket volume, improving overall department performance.

Client Solutions Specialist

Cox Automotive

February 2020 - June 2020

  • Functioned as a liaison between state offices and lien holders, facilitating effective communication.
  • Developed procedures in compliance with all procedural requirements for processing paperwork and handling inquiries.

Technical Support Representative

Deluxe Digital Cinema

January 2017 - January 2020

  • Delivered Tier 2 technical support to clients, specializing in troubleshooting complex network and theater equipment issues.
  • Proactive research conducted to identify and address potential issues impacting multiple clients, resulting in a significant reduction in inbound ticket volume.
  • Boosted personal productivity by optimizing and streamlining workflows, improving efficiency. Consistently ranked in the top two for performance metrics while maintaining an exceptionally low error rate.

Desktop Support Technician

Tesla Energy (Formerly SolarCity)

March 2015 - February 2016

  • Provided comprehensive support for staff, addressing hardware, software, and networking issues to ensure seamless operations.
  • Coordinated the relocation of user workstations, ensuring minimal disruption and efficient setup.
  • Configured and deployed new user workstations, including hardware installation and software setup, to support smooth onboarding processes.

GET IN TOUCH

As an enthusiastic tech professional, I'm eager to connect and discuss opportunities for innovative IT project collaboration.