ANTHONY ALONSO

Work History

GTS Security Specialist

Bath & Body Works

March 2025 - Present

• Troubleshot enterprise network issues involving switches, routers, firewalls, wireless networks, and ISP connectivity across over 1,700 retail locations.
• Maintained high network availability through Layer 1–3 troubleshooting, connectivity validation, and root cause analysis.
• Provisioned Cisco Communications Manager devices and validated secure VoIP endpoint connectivity within segmented network environments.
• Validated structured cabling, patching, and edge connectivity to ensure operational resilience and service continuity.
• Collaborated with external vendors, ISP integrators, field technicians, and international support teams to resolve complex infrastructure incidents.
• Audited network operations by verifying VLAN assignments, device connectivity, and strict network segmentation for high-risk endpoint devices and alarm panels.
• Administered identity and access management (IAM) processes, including privileged user verification, MFA troubleshooting, and password resets.
• Optimized secure remote access by diagnosing and resolving connectivity issues within Azure Virtual Desktop (AVD) and VMware/Omnissa VDI environments.
• Executed incident triage, containment, and escalation for critical infrastructure, access control, and server-related anomalies.
• Enforced security baselines and best practices while administering access control, troubleshooting connectivity, and monitoring distributed infrastructure.
• Configured and deployed secure endpoint and POS systems, ensuring tight integration with connected peripherals.
• Managed high-volume ticket queues to identify actionable resolutions, support incident response workflows, and reduce mean time to resolution (MTTR).

IT Support Specialist

Tailored Brands

August 2022 - December 2024

• Diagnosed and resolved complex technical issues across corporate and retail store environments, minimizing downtime and maximizing system reliability.
• Provided remote network infrastructure support for over 1,400 locations, guiding non-technical personnel through physical layer testing, cable patching, and device verification.
• Configured, managed, and troubleshot network infrastructure hardware, including Aruba 2930F switches and edge networking equipment.
• Coordinated with internet service providers and third-party integrators to investigate, isolate, and resolve WAN performance degradation.
• Maintained secure endpoint hardware and peripheral device configurations for both retail and remote home office users.
• Managed user account provisioning, security groups, and access permissions within Active Directory environments.
• Collaborated cross-functionally to plan and execute the deployment of upgraded hardware, software, and secure operational procedures.
• Monitored recurring incident trends to report emerging vulnerabilities and system flaws, contributing to proactive risk mitigation and reduced ticket volume.

Independent IT Support & Contract Technician

Various Contract Roles

June 2020 - July 2022

• Provided independent technical support for residential users, troubleshooting workstation, networking, printer, and connectivity issues.
• Performed device imaging, provisioning, deployment, and configuration tasks in contract-based technical support environments.
• Supported end users with hardware setup, software troubleshooting, and home network diagnostics.
• Adapted quickly to varying client environments and operational procedures across short-term technical assignments.
• Maintained strong customer service and communication skills while managing independent and contract-based work responsibilities.

Client Solutions Specialist

Cox Automotive

February 2020 - June 2020

• Functioned as a liaison between state offices and lien holders, facilitating secure communication and effective issue resolution.
• Developed data processing procedures in strict compliance with operational, legal, and documentation security requirements.
• Verified vehicle information, transportation permit filings, and supporting documentation for compliance with corporate policies and state regulations.
• Performed detailed manual compliance audits of sensitive data sets to identify and correct errors prior to government agency submission.
• Ensured sensitive digital records and filing processes adhered to established data integrity and compliance standards for commercial trucking organizations.

Technical Support Representative

Deluxe Digital Cinema

January 2017 - January 2020

• Contributed to the deployment and implementation of a content delivery platform optimizing digital cinema distribution, public/private key management (PKI), and certificate provisioning.
• Delivered Tier 2 technical support, specializing in troubleshooting network infrastructure and theater automation equipment.
• Conducted proactive research to identify and address systemic technical anomalies impacting multiple clients, successfully reducing inbound ticket volume.
• Optimized internal workflows to streamline incident handling, consistently ranking in the top two for performance metrics while maintaining a near-zero error rate.

Desktop Support Technician

Tesla Energy (Formerly SolarCity)

March 2015 - February 2016

• Diagnosed and resolved hardware, software, network connectivity, and peripheral device issues in a fast-paced enterprise environment.
• Collaborated with network and infrastructure teams to ensure reliable workstation functionality, secure network access, and comprehensive support coverage.
• Configured, deployed, and maintained hardened Windows-based workstations, including hardware installation, baseline software configuration, and user account setup.
• Coordinated workstation relocations and infrastructure moves while ensuring minimal operational disruption.

Shift Manager

Tix4Tonight

August 2011 - March 2015

• Managed daily retail location operations, ensuring compliance with company standards for customer service, safety, marketing presentation, and operational efficiency.
• Trained and mentored staff on operational procedures, sales processes, and customer interaction standards to improve consistency and team performance.
• Streamlined employee review and coaching processes by developing clearly defined operational and sales procedure guidelines used for training and performance evaluations.
• Monitored sales performance metrics and operational trends to ensure location goals and performance expectations were consistently met or exceeded.
• Troubleshot point-of-sale systems, workstation hardware, and peripheral device issues, escalating unresolved incidents to the Managed Service Provider when necessary.
• Maintained professional relationships with theatrical clients and partners to resolve issues, coordinate promotions, and support ongoing business operations.
• Coordinated staff activities and daily workflows to maintain efficient operations in a fast-paced, customer-facing environment.